Managed IT

How managed IT works?

Our comprehensive managed IT services give you peace of mind with 24/7 system monitoring, cybersecurity protection, and strategic technology planning, all for a predictable monthly fee that's far more cost-effective than maintaining an in-house IT department or dealing with unexpected repair bills. We act as your dedicated technology partner, proactively preventing expensive downtime and security breaches while ensuring your systems run smoothly and your data stays secure and compliant. As your managed service provider, you'll have access to our IT professionals and enterprise-grade solutions that enhance your capabilities without breaking your budget. By partnering with us, you can stop worrying about technology problems and focus on what matters most - serving your customers and growing your business.

Common Questions

  • Support requests are submitted via phone, email, or online. A technician then remotely accesses your device and begins the troubleshooting process. If any onsite support is required, a technician will be dispatched within 3 business days.

  • Pricing is usually a fixed monthly rate unless otherwise requested. Pricing for new networks is calculated based on how many devices (laptops, desktops, and servers) plus an initial setup fee. For existing networks, pricing is calculated based on how many devices plus the complexity of the existing network.

  • Absolutely no hidden fees whatsoever. We prioritize transparency to the absolute fullest. The only time there are additional charges outside the monthly rate is the purchase of any additional equipment/licenses or any special infrastructure projects outside of the existing support agreement.

  • We start off by having an introductory meeting and visit. During this, we assess your networks and create an implementation plan. Next, we begin the implementation of our managed IT service by configuring your network and your devices. During this phase we will install any necessary physical hardware & cabling. After everything is installed and configured, we will continually monitor your network and make any necessary adjustments.

  • We protect your business through multiple layers of advanced cybersecurity defenses, combining enterprise-grade threat detection, continuous monitoring, and rapid response capabilities. Our security stack includes sophisticated endpoint detection and response (EDR) technology that monitors every device on your network 24/7 for suspicious activity, backed by a team of security experts who investigate and respond to potential threats in real-time. We also deploy advanced email security and threat intelligence solutions that stop phishing attempts, malware, and ransomware before they reach your inbox. Our comprehensive approach includes network intrusion prevention and detection systems that actively monitor for and block suspicious traffic.

  • To minimize impact on your business operations, we carefully plan and execute all maintenance activities during pre-arranged off-peak hours, typically late evenings or weekends, based on your specific business schedule. Our advanced monitoring tools allow us to identify the shortest possible maintenance windows, and we use automated processes to reduce the time needed for updates and patches. Before any scheduled maintenance, we provide advance notice and detailed timing, and our team remains on standby throughout the process to quickly address any unexpected issues.

  • Our network optimization services start with a comprehensive assessment of your current infrastructure using enterprise-grade monitoring tools to identify bottlenecks, latency issues, and potential performance gaps. We analyze everything from bandwidth utilization and traffic patterns to network configurations and hardware performance. Based on this data, we implement proven optimization strategies such as traffic prioritization, load balancing, and bandwidth management to ensure your critical applications run smoothly.